Your team rota, without the spreadsheet
Plan who is doing what, see when people are available and give your team one clear place to check the rota.
Who's On What is made for office and customer service teams whose working day involves different duties, cover and assignments, rather than one fixed shift.
No more rebuilding the same spreadsheet, sharing new versions or wondering whether everyone saw the latest change.
Still running the rota from a spreadsheet?
A spreadsheet can hold a rota. Keeping it accurate is the difficult part.
Rota creation takes too long
Copy last week. Change the dates. Move the names. Repair the formatting. Repeat it all again next week.
Nobody knows which version is current
The rota is downloaded, attached to an email, posted in a chat and saved to several different folders.
Availability is kept somewhere else
Annual leave, working patterns and individual availability have to be checked before you can assign anything.
Changes are easily missed
A small update can mean editing the spreadsheet, sending it again and hoping everyone notices what changed.
Flat pricing that doesn't punish growth.
One flat monthly price per organisation, with a generous number of people included — go beyond it and extra people are just £2/person/month, adjusted automatically. Prices are in GBP and exclude VAT.
Free
For trying it out with a very small team.
Team
One flat price for teams getting off spreadsheets.
Business
RecommendedRecommended for growing support teams.
Enterprise
For larger teams with a tailored rollout.
One place for the working week
Set up your team and the types of work they cover. Then build the rota around the people, times and duties you need.
You can see the whole team across the day or week, make changes in one place and give staff a clear view of what they have been assigned.
Build the rota faster
Add and edit assignments without fighting with merged cells, formulas or spreadsheet formatting.
See each person’s day in one place and make adjustments as the week takes shape.
See who is doing what
Check the full team rota at a glance.
See who is covering each duty, where there are gaps and how work is distributed across the day.
Plan around availability
Keep staff availability close to the rota you are building.
Check who can work before assigning cover, rather than searching through messages, separate forms or another spreadsheet.
Keep one current version
Make a change once and update the rota everyone uses.
Staff can check the current schedule instead of relying on an old attachment, screenshot or downloaded copy.
Give staff a clear view
Managers control the rota. Team members can check their assignments without accidentally changing the plan.
Everyone knows what they are doing, when they are doing it and what the rest of the team is covering.
From an empty week to a finished rota
Add your team
Add the people you schedule, along with their roles and working arrangements.
Set up your work
Create the duties, channels, projects or types of cover that appear on your rota.
Build the week
Assign work to people and times. Review the day or the full week as you build.
Share one clear rota
Give your team access to the current schedule and update it when plans change.
Explore the details
The overview stays short here. Use these focused pages for product evidence, worked examples, limitations and answers.
See how the rota planning software works →
Follow a working day from setup to a shared live rota.
Review every rota planning feature →
Check editor tools, warnings, templates, permissions and integrations.
Compare plans, allowances and pricing →
See what Free, Team, Business and Enterprise include.
Plan a customer service team rota →
Balance live channels with coaching, training and casework.
Plan an operations team rota →
Coordinate recurring ownership, projects and handovers.
Compare the rota spreadsheet alternative →
Understand a practical cutover and what will not migrate.
Read the security and access overview →
Review access controls, infrastructure, boundaries and reporting.
Built for work rotas, not only shift rotas
Most scheduling tools assume someone starts a shift, works it and clocks out.
Office teams are often more complicated.
One person might cover phones in the morning, complete admin after lunch and move onto a project later in the day. Another might provide leadership cover, manage a queue or step in for someone who is unavailable.
Who's On What lets you plan the work inside the working day, not only the hours someone is present.
Made for teams that need to organise the day
Customer service teams
Plan phone cover, inboxes, live chat, casework, training and offline time.
Operations teams
Assign daily responsibilities, recurring duties, project work and operational cover.
Support desks
See who is covering each channel and where additional support may be needed.
Office teams
Coordinate shared duties, meetings, focused work, administration and team availability.
The spreadsheet way
The Who's On What way
Frequently asked questions
What is Who’s On What?+
Who’s On What is a rota planning tool for office, customer service and operations teams.
It helps managers decide who is covering each type of work and gives staff a clear place to check their assignments.
Is this the same as shift scheduling software?+
Not quite.
Traditional shift software focuses on when someone starts and finishes work. Who’s On What focuses on what people are doing during that time.
It is designed for teams that move between duties, channels, projects and different types of cover throughout the working day.
Can staff change the rota?+
Managers and authorised users control the rota. Other team members can be given access to view their assignments without editing the schedule.
Can it replace our existing rota spreadsheet?+
Yes. Add your team and work types, then build your next rota in Who’s On What.
Once the team is using the live rota, there is no need to keep creating and distributing separate spreadsheet versions.
What happens when the rota changes?+
Update the assignment in Who’s On What so the team can check the current version in the same place.
There is no new spreadsheet to download and no replacement attachment to find.
Move your rota out of the spreadsheet
Spend less time building the rota and less time explaining it.
Give your team one clear view of who is doing what.